In cooperation with partner companies, Porsche Financial Services GmbH offers the mobility services described in the offer under the name Porsche Drive Rental. Please pay attention to these rental conditions, because by making your reservation you are accepting these rental conditions, which are displayed to you before making your reservation.
General Rental Terms and Conditions for Porsche Vehicles within the scope of "Porsche Drive Rental" of PORSCHE Financial Services GmbH
The following conditions govern the use of the Porsche service "Porsche Drive Rental".
1. Contractual parties
1.1 The rental agreement for a Porsche Drive Rental vehicle is concluded between the Customer and Porsche Financial Services GmbH ("Lessor").
1.2 The use of the "Porsche Drive Rental" service is aimed exclusively at private individuals within the meaning of Section 13 of the German Civil Code (“BGB”); use by entrepreneurs ("Commercial Users") or dealers is excluded.
1.3 Insofar as services are not provided directly by the Lessor (e.g. vehicle handover to the Customer, vehicle return by the Customer), the Lessor will use a partner company for this purpose.
2. Reservation of a vehicle
2.1 Prior to the conclusion of a rental agreement, the Customer may make a binding reservation for the rental of a vehicle. When making the reservation, the Customer shall specify the desired vehicle class, the date of the vehicle handover, the rental period and the place of pick-up or return of the rental vehicle at https://porschedrive.porsche.com.
2.2 The Customer has the option to cancel an existing reservation free of charge up to 24 hours before the start of the rental period. In the event of a cancellation after the specified deadline, the Customer is obliged to pay a cancellation fee in accordance with clause 11.1. This fee will be charged to the Customer credit card on file.
2.3 If the Customer does not take over the reserved vehicle at the latest 30 minutes after the time agreed in the vehicle reservation ("No Show"), the Lessor is entitled to rent the reserved vehicle to another party. In this case, the Customer is obliged to pay the agreed rental price. However, the Lessor must allow the amount to be offset which he saves in expenses or acquires or maliciously refrains from acquiring by renting the vehicle to another party.
3.1 The rental contract is concluded when the vehicle is handed over. The term of the rental contract corresponds to the agreed rental period. An early return of the vehicle does not lead to an early termination of the rental contract and does not lead to a reduction of the rental price.
3.2 The rental contract may provide that the vehicle may be driven not only by the Client but also by another driver (hereinafter "Second Driver").
3.3 The conditions set out in the following paragraphs of this section 3 are a condition for the conclusion and continuance of the rental agreement and must be met at the time of handover of the vehicle and during the entire period of use.
3.4 The Customer must present a driving licence required for the vehicle and valid in Germany, a credit card issued in his name and still valid for at least three months, and a valid identity card or passport.
3.5 The Lessor or the partner company shall check the original driving licence as well as the identity card or the corresponding identification document of the Customer when collecting the vehicle. Any further processing of personal data shall be carried out in accordance with the provisions of data protection law.
3.6 Customers from non-EU countries must present an International Driving Permit ("IDP") in addition to their national driving licence.
3.7 The Customer must be at least 25 years old or 35 years old in the case of renting a Turbo or GT model. He/she must have been in possession of the required driving licence for at least five years.
3.8 The requirements mentioned under clause 3.6 and 3.7 must also be fulfilled by the Second Driver. A driving licence of the Second Driver that is required for the vehicle and is valid in Germany must be presented.
3.9 The Customer shall ensure that the vehicle is in proper condition when it is handed over and shall confirm this in the Vehicle Handover and Return Protocol.
4.1 The rental price is based on the vehicle class selected by the Customer and the rental period booked.
4.2 A current price list can be viewed on the Porsche Drive Rental website within the reservation process.
4.3 The respective rental price to be paid by the Customer for the service booked by him is listed on the rental agreement.
4.4 Payment shall be made exclusively by credit card. In this respect, the Customer irrevocably authorises the Lessor to charge all rental car costs and all other claims related to the rental agreement to one of the credit cards deposited in the Customer's My Porsche profile, presented upon conclusion of the rental agreement and named in the rental agreement. The credit card may continue to be charged for up to six months after the vehicle is returned, in particular for the costs listed in clause 11.1.
4.5 The rental price as well as the deposit shall be authorised at the start of the journey on one of the Customer's credit cards deposited in the Customer's My Porsche profile (for the deposit ("security deposit"), see clause 5). If authorisation is not possible (e.g. because none of the credit cards has the required cover), the vehicle cannot be handed over.
4.6 The rental price will be debited from the Customer's credit card after the end of the rental.
5.1 The Customer shall provide security for the fulfilment of his obligations under the rental agreement at the beginning of the rental period. The amount of the security shall be based on the excess specified in clause 16. The collection of the security deposit and its administration shall be carried out by the Lessor.
5.2 The Lessor is not obliged to invest the security separately from its assets. No interest shall be paid on the security.
5.3 If the Customer returns the Porsche Drive Rental vehicle without complaint, the security deposit shall be refunded or the credit card authorisation revoked within three days.
5.4 If the returned vehicle shows damage that occurred during the rental period, the Customer is obliged to pay compensation (compensation in kind). In this case, the Customer will instruct the Lessor to carry out the necessary repairs to rectify the damage. The Lessor is authorised to deduct the repair costs incurred from the security deposit.
5.5 The Customer shall only be liable for damage in accordance with the specifications in clause 16.
6.1 The Customer must report any complaints about the vehicle immediately. The Customer shall check the oil and water levels as well as the tyre pressure.
6.2 The Customer is obliged to handle the vehicle with care and in accordance with the instruction and operating manual. When parking the vehicle, it must be properly locked at all times; in the case of a convertible, the top must be closed. Smoking is not permitted in the vehicle and animals may not be brought along, otherwise the Lessor is entitled to demand a flat-rate cleaning charge in accordance with the schedule of charges in clause 11.1. The cleaning fee is also due in the event of excessive soiling of the vehicle.
6.3 The vehicle may only be driven by the Customer or the Second Driver. Any transfer of the vehicle to third parties, in particular subletting, is strictly prohibited.
6.4 The 0.0 ‰ limit applies - driving under the influence of alcohol or other intoxicating substances is strictly prohibited.
6.5 The Customer shall be responsible for the actions of another Second Driver as if they were his own.
6.6 The vehicle may only be used in accordance with the statutory and official regulations and only in public road traffic; the German Road Traffic Regulations ("StVO") or corresponding regulations in other countries must be always observed. In the event of disregard of the applicable road traffic regulations, during the Customer's period of ownership and resulting accusations against the Lessor or the partner company, the Lessor/partner company reserves the following rights:
6.8 The transport of hazardous substances within the meaning of the Ordinance on the Transport of Hazardous Goods ("GGVSEB") is prohibited, as is the use for commercial passenger transport in return for payment. Only the use of the vehicle for private purposes is permitted, in particular the use for commercial purposes is prohibited. The conversion, extension or modification of technical equipment is also prohibited.
6.9 Use of the vehicle is only permitted in Germany, Austria, Switzerland, Netherlands, Denmark, Sweden, Norway, Belgium, Luxembourg, France, Spain, Portugal, Italy, Monaco, Andorra, Liechtenstein, San Marino, Vatican. Entry into other countries is strictly prohibited.
6.10 In order to counter the increased risk of theft in France, Italy, Spain and Portugal, above-average precautionary measures must be taken there (e.g. parking only in guarded parking spaces, fitting steering wheel clamps). Noncompliance may result in the rental company taking recourse against the Customer in the event of damage.
6.11 The vehicle is handed over equipped with certain Connect services. It is not possible for the Customer to book additional Connect services. The use of the Connect services is subject to the Customer's acceptance of the respective terms of use available at https://connectstore2.porsche.com/de/de/t/termsofuse.
6.12 Violations of the above regulations constitute gross violations of the rental agreement and entitle the Lessor to terminate the rental agreement without notice for good cause. Other claims of the Lessor, in particular claims for damages, shall remain unaffected.
The vehicle is equipped with tracking devices. These enable the Lessor, the partner company commissioned with the processing of the vehicle rental or official institutions to determine the location of the vehicle at any time. This is done in particular if there are objective facts that indicate theft or misappropriation of the vehicle. Furthermore, the location may be determined in order to comply with official and/or legal requirements or obligations such as official, public prosecutor's or judicial requests. No location determination will be made beyond the aforementioned cases.
If it is not possible to locate the vehicle, the Rental Firm reserves the right to initiate further technical measures to locate the vehicle, in particular to ensure compliance with these General Rental Terms and Conditions. Furthermore, the Lessor reserves the right to pass on Customer data as well as the vehicle's position to the authorities.
If the vehicle displays a warning message, if the vehicle has a malfunction or breakdown, or if a repair needs to be carried out, the Customer must immediately contact
9.1 The Customer shall receive the vehicle with a full tank of fuel. He must return the vehicle with a full tank of fuel, otherwise the Lessor will charge the Customer for refuelling the vehicle and for the fuel required. The Lessor's rates apply (see clause 11).
9.2 In the event of refuelling with the wrong fuel, the Customer shall be liable for the repair costs and any damage.
10.1 The Customer receives the vehicle with a fully charged battery. The Customer is not obliged to return the vehicle with a fully charged battery at the end of the rental period.
10.2 The Customer shall receive a charging card for the Porsche Charging Service of Porsche Smart Mobility GmbH together with the vehicle. The issue of the charging card shall be subject to the Customer’s acceptance of the terms and conditions of use available at https://connectstore2.porsche.com/de/de/t/termsofuse for the Porsche Charging Service linked to the charging card. The Porsche Charging Service enables access to the charging points displayed in the vehicle, in the Charging by Porsche app or via My Porsche.
10.3 The charge card may only be used by the Customer for charging this electric vehicle. The Customer is not permitted to use the charging card for other electric vehicles. In the event of the rental of an electric vehicle, where the rental includes a Porsche Charging Service charging card with the vehicle, the rental price shall include the costs of the charging service, in each case depending on the duration of the vehicle rental.
10.4 In order to avoid increased costs for the Lessor (due to time related charges that also accrue after the end of the charging process), the Customer shall leave the charging point/charging pole immediately after the end of the charging process.
10.5 If a so-called "Mobile Charger Connect", consisting of a charging cable with control unit and two adapters, is enclosed with the vehicle when it is handed over, this enables charging at 230V Schuko and red CEE 32A sockets. A so-called "Mode 3" charging cable enclosed with the vehicle enables charging at public AC charging points. Details of the enclosed cables etc. are noted in the handover protocol.
10.6 Charging at a 230V Schuko socket is generally only intended as an emergency measure. Red CEE 32A sockets ("threephase current") are preferable to normal household sockets.
10.7 In the case of charging processes that do not take place at certified public charging stations, the Customer must ensure that the electrical installation can withstand the charging power.
11.1 The following additional charges apply to the Customer:
The following additional fees apply to the Customer:
12.1 The rental agreement ends with the expiry of the agreed rental period. If the Customer continues to use the vehicle after the expiry of the agreed rental period, the rental relationship shall not be deemed to be extended; § 545 BGB shall not apply.
12.2 The Customer shall return the vehicle with all accessories to the agreed location at the latest at the agreed time in an orderly manner and, unless otherwise agreed, with a full tank of fuel. The return shall take place within the official business hours.
12.3 A point inspection of the condition of the vehicle will take place upon return. In case of additional costs or charges besides the rental, the return protocol will be signed by the Customer.
12.4 If the Customer does not return the vehicle to the Lessor at the end of the agreed rental period through no fault of his own, the Lessor may demand a fee for the duration of the withholding as compensation for use for each day or part thereof at least in the amount of the previously agreed rental price; if the Customer is responsible for the withholding, the fee shall be increased by an additional 50 % of the agreed rental price, see clause 11.1. Further claims for damages shall remain unaffected.
12.5 If it is necessary to return the vehicle to the rental location, the Lessor will charge the Customer a return fee in accordance with the cost overview in clause 11.1 plus further necessary costs (e.g. towing costs, travel to the vehicle location, fuel costs, overnight accommodation costs).
12.6 If the key is lost, the Lessor shall charge the Customer a lump sum in accordance with the cost overview in Clause 11.1.
12.7 If the vehicle is not returned as agreed, the Lessor expressly reserves the right to file a criminal complaint and to have the vehicle seized by the police.
The rental price includes motor vehicle liability insurance to the extent required by law for the countries listed in clause 6.9. Property in or on the vehicle is not covered by this.
The voucher can be redeemed either during the online reservation process or at the latest when the vehicle is handed over (by entering or presenting the voucher number). Any remaining credit can be used for further Porsche Drive Rental trips and is stored in the system. Neither the value of the voucher nor any remaining credit can be paid out. In the event of theft of the voucher, the exhibitor accepts no liability for unlawful redemption.
15.1 The Lessor shall be liable without limitation in the event of intent, gross negligence, the absence of a guaranteed quality and for personal injury. In the event of a slightly negligent breach of material contractual obligations, the Lessor's liability shall be limited to the foreseeable damage typical for the contract.
15.2 Liability without fault for defects already existing at the time of conclusion of the contract (§ 536a BGB) is excluded.
15.3 The Lessor accepts no liability for items left in the vehicle on return; this does not apply in the event of intent or gross negligence.
16.1 The rental price includes the reduction of the Customer's liability for damage to the vehicle and for the loss of the vehicle to a certain excess. Within the scope of this "comprehensive insurance", the Customer is liable (also for the Second Driver) for damages up to an amount equal to the agreed excess, in this case € 2,500. If the rented vehicle is a Turbo or a GT model, the amount of the agreed excess increases to € 5,000.
16.2 However, the reduction in liability does not apply if the damage was caused intentionally by the Customer or Second Driver. If the damage was caused by gross negligence, the Lessor may reduce the liability reduction in proportion to the severity of the fault. Furthermore, there is no entitlement to a reduction in liability if an obligation to be fulfilled by the Customer or Second Driver (in particular the duty of disclosure in accordance with clause 17) has been intentionally breached. In the event of a grossly negligent breach of obligation, the Lessor may reduce the reduction of liability in proportion to the severity of the fault. Insofar as the breach of the obligation is neither the cause for the occurrence of the liability case nor for the determination or the scope of the liability reduction, the Lessor remains obliged to reduce the liability; this does not apply, however, if the obligation was breached fraudulently. The contractual reduction of liability shall only apply for the agreed rental period. It does not apply if the vehicle is driven by a third party, i.e. neither by the Customer nor by the Second Driver. It only applies in the event of damage in a country in which the use of the vehicle is permitted in accordance with clause 6.9.
16.3 With regard to liability for violations of statutory provisions committed during the rental period, in particular traffic and regulatory regulations, Clause 6.6 shall apply. In addition, the Customer shall be fully liable for violations committed at or with the end of the rental period, such as parking the vehicle in paid parking spaces without payment.
16.4 Brake damage, operating damage and pure breakage damage are not accidental damage.
17.1 After an accident, theft, fire, damage caused by game or other damage, the Customer must notify the police immediately. If the Customer cannot be reached by telephone, the damage must be reported to the police at the nearest police station. This also applies if the vehicle was only slightly damaged and also in the case of self-inflicted accidents without the involvement of third parties. In the event of any damage to the vehicle, the Customer is obliged to inform the Lessor or the partner immediately by telephone and in writing of all details of the event that led to the damage. For this purpose, the form for an accident report given to the Customer is to be filled in carefully and truthfully in all points.
17.2 The Customer shall take all measures that are useful and conducive to clarifying the event giving rise to the damage. Any questions posed by the Lessor in this connection must be answered completely and truthfully and the scene of the accident must not be left until the necessary findings have been made.
17.3 The Customer may not take any action or make any statement acknowledging fault for an accident or damage.
Both parties are entitled to terminate the tenancy agreement in accordance with the statutory provisions. The Lessor may terminate the rental contract extraordinarily and without notice in particular for the following reasons:
There is no right of cancellation for Porsche Drive Rental reservations.
If the Customer purchases a Porsche Drive Rental voucher via a means of distance communication and is a Consumer within the meaning of § 13 BGB, the Customer shall be entitled to a 14-day right of revocation if the contract is concluded. A Consumer within the meaning of § 13 BGB is any natural person who concludes a legal transaction for purposes which can predominantly be attributed neither to his commercial nor to his independent professional activity. In the following, the Customer is informed about his right of withdrawal:
Cancellation policy
Right of withdrawal
You have the right to cancel this contract within 14 days without giving any reason.
The withdrawal period is fourteen days from the day of the conclusion of the contract.
To exercise your right of withdrawal, you must inform us at Porsche Financial Services GmbH, Porschestr. 1, 74321 Bietigheim-Bissingen, e-mail address: smartmobility@de.porsche.com by means of a clear declaration (e.g. a letter or e-mail sent by post) of your decision to withdraw from this contract. You can use the attached model cancellation form, which is not mandatory.
To comply with the cancellation period, it is sufficient that you send the notification of the exercise of the right of cancellation before the end of the cancellation period.
If you withdraw from this contract, we must repay you all payments that we have received from you, including the delivery costs (with the exception of the additional costs resulting from the fact that you have chosen a type of delivery other than the cheapest standard delivery offered by us), without delay and at the latest within fourteen days from the day on which we received the notification of your withdrawal from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged for this repayment. If you have requested that the services begin during the withdrawal period, you must pay us a reasonable amount corresponding to the proportion of the services already provided up to the time you notify us of the exercise of the right of withdrawal in respect of this contract compared to the total scope of the services provided for in the contract.
Right of withdrawal
You have the right to cancel this contract within 14 days without giving any reason.
The withdrawal period is fourteen days from the day of the conclusion of the contract.
To exercise your right of withdrawal, you must inform us at Porsche Financial Services GmbH, Porschestr. 1, 74321 Bietigheim-Bissingen, e-mail address: smartmobility@de.porsche.com by means of a clear declaration (e.g. a letter or e-mail sent by post) of your decision to withdraw from this contract. You can use the attached model cancellation form, which is not mandatory.
To comply with the cancellation period, it is sufficient that you send the notification of the exercise of the right of cancellation before the end of the cancellation period.
If you withdraw from this contract, we must repay you all payments that we have received from you, including the delivery costs (with the exception of the additional costs resulting from the fact that you have chosen a type of delivery other than the cheapest standard delivery offered by us), without delay and at the latest within fourteen days from the day on which we received the notification of your withdrawal from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged for this repayment. If you have requested that the services begin during the withdrawal period, you must pay us a reasonable amount corresponding to the proportion of the services already provided up to the time you notify us of the exercise of the right of withdrawal in respect of this contract compared to the total scope of the services provided for in the contract.
Sample cancellation form
(If you wish to cancel the contract, please fill in and return this form)
(*) Delete as applicable
(If you wish to cancel the contract, please fill in and return this form)
(*) Delete as applicable
German law shall apply. If the Customer is a merchant, a legal entity under public law or a special fund under public law, the place of jurisdiction for all disputes arising from and in connection with the rental contract shall be the district court of Stuttgart, as well as in cases in which the Customer does not have a general place of jurisdiction in Germany, has moved his place of residence or habitual abode abroad after conclusion of the contract or if neither the Customer's place of residence nor habitual abode is known at the time the action is brought. However, the Lessor is also entitled to bring an action at the Customer's place of business.
Status: August 2023 (Version 1.3)